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Our prevention Policy for COVID-19

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.

At ApothequeRx, taking care of both the community and our employees is important to us. All ApothequeRx employees are provided with health insurance and every employee is being paid their full salary during this time.

All employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package and all employees wear gloves when packaging orders.

Your Friend at ApothequeRx

See below for more information.

1. Can I still shop online?
Yes, you may! We are continuing to process orders to areas without delivery disruptions caused by COVID-19. However, some countries may experience delays. The situation is rapidly evolving, and we will continue to update this page as needed.

2. I placed an order online, will my package still arrive?
Please note that due to COVID-19, you may experience longer than standard transit times for your order. We are working closely with our couriers, and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.

3. Is it safe to open my package?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling products and shipments. We are following all recommendations from public health agencies and have been educating employees on hand-washing, hand-sanitizing, and social distancing measures in the workplace and at home.

For several weeks, we have been actively protecting symptomatic employees and the workplace by sending them home (with pay) to recover. We have also further enhanced cleaning procedures at our manufacturing and distribution facilities. We are continuously working to provide a safe and hygienic environment for our employees and our products.

It is safe to receive and open your package. As per WHO, the likelihood of an infected person contaminating your parcel is low, and the risk of catching the virus that causes COVID-19 from a package is low. As a general rule of thumb, it is best to wash hands thoroughly and to and to avoid touching your face after handling a package.

Please click here for WHO’s recommendations for protecting yourself against COVID-19.

4. Why did I receive Hand Soap with a white pump? Isn't the pump usually black?
As a result of the packaging supply chain disruption related to COVID-19, we have experienced a shortage of supply and delays in receiving our supply. In response, we are temporarily using white pumps instead of black pumps.